Shipping Information
Orders are processed and shipped within 24 hours (in some cases up to 48 hours with the Pandemic). The only exceptions are with a few high demand items pertaining to Last Chance Archery items. We process orders immediately upon submission and do our best to get your orders fulfilled as quickly as possible.
Free Domestic Ground Shipping & Loyalty Codes
Orders that qualify for free shipping to the lower 48 states will present the customer with a "Free Shipping" option during checkout. By selecting this option, the customer agrees to have their package shipped by a carrier chosen by Fulcrum Archery & Outdoor Supply. The customer cannot specify a carrier when they select Free Domestic Ground shipping.
*Please note that customers wishing to utilize their free shipping loyalty coupon can only do so for ground shipping. Expedited shipment do not qualify.
Can't find the answer you are looking for?
If you are unable to find the shipping information that you are looking for, please contact our customer service team for a fast and professional response.
Order Tracking
When tracking information is provided by a carrier, we will email this information to the customer email, provided that the customer was logged in when they placed their order. Express Mail International is the only method that provides tracking information for international shipments.Tracking information is NOT provided to those who use guest checkout. To qualify for tracking information on your next order, register an account today.
Delivery Window
Deliveries are made Monday through Friday only. Weekends and Holidays do not count as Business Days. Our estimated delivery times vary depending on the products ordered . Since we carry such a wide range of products across multiple industries, we store our products in multiple warehouses. Occasionally, your items may arrive in multiple boxes by different couriers. We want to ship your product as fast as possible to you and at no cost! Just another Fulcrum benefit!
Most of our hunting, fishing, firearms, hiking/camping and apparel typically follows the delivery schedule below:
Our Archery departments have several locations (see below), including local pick up on some items in the Dallas, TX & Austin, TX area. View the typical delivery schedules below:
Return Shipments
Your satisfaction is important to Fulcrum Archery & Outdoor Supply. If we have made an error while fulfilling your order, please call or e-mail us immediately and we will do everything possible to correct the situation. In the event a return is requested that does not involve an error on Fulcrum's part or a defective item, the purchase can be returned or exchanged within 30 days (shipping payed at the buyers expense). All returns require prior authorization and are subject to a 10% restocking fee. Please Contact Us for assistance and instructions on how to return an item.
International Shipping
Fulcrum does indeed ship Internationally, but requires prior approval from one of our sales managers. This is required for a number of reasons. The first primarily being safety and fraud prevention. Additionally, Fulcrum offers free shipping within the lower 48 States. Shipping rates will be applied to International orders depending on the destination. Our Sales manager will work with you to determine the most cost effective way to ship your product.
International Duty and Import Taxes/Duties and Import Taxes are the complete responsibility of the customer and are not included in the purchase price of your order.
Damaged or Lost Shipments
For UPS, and most USPS shipments, we provide tracking information for you to ensure dependable service. USPS claims for lost packages require at least 30 days for the package to arrive before allowing any claim to be filed.
If your order is missing anything or is damaged, please carefully check the contents carefully and then inspect the shipping carton. If the carton is undamaged, please contact us immediately, but in no case beyond 7 days from receipt. If you receive a damaged, crushed or torn-open package and the merchandise inside is damaged or missing in any way please keep all the packaging material and contact your local UPS or USPS service center for assistance in filing a claim. If your local carrier is unable to assist you then please Contact Us.
Please Do Not return the package to us until you have contacted UPS or USPS and received instructions on how to proceed. You may lose your right to file a claim. For further information on filing a claim, please visit UPS at www.ups.com or USPS at usps.com.
Warranty & Claims
Defective merchandise is warranted and insured under the manufacturer’s warranty and insurance policy coverage. Please contact the manufacturer directly or call us for assistance in the event of a manufacturer’s defective product. All returns must have prior authorization and RA # on the outside of the box to be accepted. Please include a brief description of the defect along with your name, address and a copy of the original sales slip with any return (after contacting Fulcrum Archery). We will process the warranty under the guidelines of the manufacturer as quickly as possible. All merchandise is warranted by the manufacturer; not Fulcrum Archery & Outdoor Supply. Most manufacturers require return of a defective item for evaluation for repair or replacement according to their policies and will not authorize us to immediately replace defective items. We will offer every assistance available to us; however we cannot offer a refund for defective merchandise unless authorized from the manufacturer.
